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Video chat with a vet

We've partnered with PawSquad so you can speak to a vet from home or out and about – 24 hours a day, 7 days a week.

Would you like to arrange a call now? Click here

How does it work?

  • If you haven’t used PawSquad already, download the app so it’s always there for you (recommended) or go to www.pawsquad.com. Register, and select Vets Now as your partner.

  • Choose your time slot. Appointments are available 24 hours a day, 7 days a week and can be straight away or scheduled for later.

  • Consults cost from £24 pay-as-you-go for a GP vet appointment. Alternatively, you can subscribe to the service for £8 a month and this gives you ongoing unlimited (fair usage policies apply) GP vet calls, 24 hours a day, for ALL the pets in your household.

  • The Vet will offer advice on caring for your pet. If your pet needs to be seen, they will advise you.

Of course if you’re a PHC Plus member consults are included with your plan. You can find out more about PHC Plus here, or if you’re already a member go to speak to the team at Pawsquad about getting your account activated.

We've partnered with PawSquad to help you get the advice and reassurance you need, wherever you are.

Get expert advice in minutes from anywhere in the UK – from home, your car, walking the dog or even further afield in a hotel or Airbnb.

If you're a Pet Health Club® Plus subscriber, you already have this service included in your benefits.

Not already a member?

Visit The Pet Health Club®

Pet Health Club® Plus: 24/7 access to an online vet

As a valued Pet Health Club® Plus member, you have exclusive access to our 24/7 online vet service through Pawsquad. This convenient service is included in your Plus plan, allowing you to consult a vet online, anytime, anywhere.

 

Please note, Video Vet is not included in Pet Health Club® Plus and should not be confused with Pawsquad. To access your included 24/7 online vet service, please ensure you are using Pawsquad.

 

For more information or assistance, please contact our Pet Health Club® customer service team:


01225 489821


info@thepethealthclub.co.uk

Visit Pet Health Club®

When to use PawSquad?

Whilst video vet consultations will never take the place of in-person appointments in our practice, there are times when this service might be particularly useful to you. Many queries can be resolved without visiting a practice, including:

  • Non-urgent queries
  • Preventative care advice
  • Advice on ongoing and chronic conditions
  • Arthritis care – if you’d like a care plan to help make your pet more comfortable, select this type of appointment
  • Behaviour and training plans – PawSquad have appointments available with accredited behaviourists who will talk to you and design plans for your pet. These are much cheaper than in-person behaviourist appointments and take place in the comfort of your own home!

Please be aware that vets can’t prescribe medication via video chat.

Note: PawSquad consults are designed for non-urgent and triage queries only. In an emergency, please contact us or your out-of-hours care provider directly.

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If your pet's symptoms constitute an emergency, we always recommend contacting your vet practice immediately.